FAQ
What mobile phones are supported by LiviPod?
The LiviPod App supports modern Apple iOS and Android phones. If you’re on an older device/OS and things don’t install or connect reliably, it is advisable to update to the latest version available.
How do I setup LiviPod for the first time?
Download the LiviPod app and create your new account. Once logged into the app, click Settings, Help Center, and launch the QuickStart Guide video from the Getting Started section of the help center knowledge-base. If you are a registered user, you ...
What happens if the power goes out? Does LiviPod™ have any type of backup?
LiviPod stores all important information in our secure cloud. If anything happens to your LiviPod hardware, your information is safe. In the event of power loss, the LiviPod device itself will not operate but your medications can be physically ...
Can I give my doctor access to the information LiviPod™ collects, like the dispense history for certain medications or supplements?
Absolutely. Your dispense history is securely stored and encrypted in our cloud system, but sharing the contents is under your control. The LiviPod App has a "Share" option as shown below. This will create a sharable PDF document that you can either ...
How does LiviPod™ connect to the Internet? Do I need to buy a special data plan?
Currently the LiviPod System uses low power Bluetooth technology in order for your mobile phone to communicate directly to LiviPod. WiFi is only required for LiviPod "over the air" firmware updates. Your mobile phone does require access to WiFi or a ...
Does LiviPod™ require regular cleaning or maintenance?
Chalky or powdery medications and supplements can leave a residue over time. The plastic Pod and internal plastics were designed for easy cleaning with typical household wipes. Do not submerge the LiviPod base unit into any type of liquid. It is ...
What happens if my LiviPod™ stops working? Is there a warranty?
LiviPod warrants that the LiviPod™ medication dispenser (“Device”) will be free from defects in materials and workmanship under normal use for a period of one (1) year from the original date of purchase. What This Warranty Covers During the warranty ...
Does LiviPod™ have any type of lock or security system?
Individual LiviPods have a snap-lid to keep medications secure, but it is not a locking lid. The LiviPod Base Station (coming soon) is an optional enclosure accessory that houses up to 10 LiviPods, has a physical key lock on the front, and a ...
How does LiviPod™ let you know when meds or supplements are due?
The LiviPod App uses push notifications to alert you when medications or supplements are due, and these are activated in-app under Settings, Notifications. In addition, you not only have granular flexibility in what notifications you wish to receive, ...
How does the LiviPod™ System handle medications that aren’t pills, like liquids, ointments, inhalers or other non-dispensable items?
The LiviPod App can remind you or your loved one when it’s time to take medications or supplements that are stored externally. The app will let you know when to take them and display any special instructions just like with pills being physically ...
Does LiviPod™ handle all pill shapes and sizes? Are there any kinds of pills it can’t dispense?
Great question. LiviPod was designed to accommodate a wide variety of pills shapes and sizes. However, it does not support dispensing half-tabs, soft-gummy supplements, rubbery or sticky gels, and pills that are inconsistently shaped from one to ...
Can LiviPod™ dispense as-needed pills, like those used for pain or allergies?
Yes, LiviPod helps you manage as-needed medications to assure that only the quantity required for the necessary dose intervals are dispensed, and that includes daily limits like in the example below.